Import & Customs Policy
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Import & Customs Policy
Effective Date: 29 July 2026
1. Overview
This Import & Customs Policy explains the responsibilities of customers and sellers regarding international orders placed through Nayeemorous.com.
By using our platform and placing an order, you agree to the terms set out in this policy.
2. International Shipments
Products sold on Nayeemorous.com may be shipped from countries outside the European Union, including but not limited to China. Delivery times, customs procedures, and import requirements may vary depending on the destination country.
3. Import Duties, Taxes & Fees
Orders imported into the European Union may be subject to:
- Import VAT
- Customs duties
- Customs processing or handling fees
- Any other taxes or charges required by applicable law
These charges are determined by the relevant customs authorities and are not controlled by Nayeemorous.com.
4. Customer Responsibility
Unless expressly stated otherwise, the customer is responsible for paying any applicable import duties, taxes, customs charges, or government fees required for the release of their order.
Failure to pay these charges may result in delays, the return of the shipment, or disposal of the goods by customs authorities.
5. Customs Inspections
All international shipments may be inspected by customs authorities. Nayeemorous.com cannot influence customs decisions or guarantee customs clearance times.
6. Delivery Delays
Customs processing may cause delivery delays. Estimated delivery dates are provided for guidance only and are not guaranteed.
7. Restricted or Prohibited Items
Customers are responsible for ensuring that products ordered are permitted to be imported into their country. Nayeemorous.com is not liable if customs authorities seize, reject, or destroy prohibited or restricted goods.
9. Refused Shipments
If a customer refuses delivery or fails to pay required customs charges, any refund will be subject to applicable deductions, including shipping costs, customs charges, return costs, and any other expenses incurred.
10. Limitation of Liability
Nayeemorous.com is not responsible for customs decisions, import restrictions, additional government charges, customs delays, or the confiscation of goods by customs authorities.
11. Policy Updates
We may update this Import & Customs Policy at any time. Any changes will become effective immediately upon publication on Nayeemorous.com.
12. Contact Us
If you have any questions regarding this policy, please contact our customer support team through the contact information provided on Nayeemorous.com.